Shipping Policy

At Dokamu, we take great care in preparing and delivering every order. We are committed to ensuring your purchase arrives safely and smoothly. Please read our shipping policy below so you know exactly what to expect.

Where We Ship

We currently ship within the United Kingdom only, including:

• England
• Scotland
• Wales
• Northern Ireland

At this time, we do not offer international shipping. We hope to expand our delivery options in the future.

Shipping Cost

Shipping is completely free on all orders.

There are no minimum spend requirements and no hidden delivery charges. The price shown at checkout is the final amount you pay.

Processing and Dispatch

We aim to process and prepare your order as quickly as possible after payment confirmation.

Orders are typically processed and dispatched within 1–2 working days.

We dispatch orders Monday to Saturday.

Orders placed outside our processing hours, on Sundays, or during UK Bank Holidays will be processed on the next available working day.

Please note that processing times may vary slightly during busy periods, such as holidays, promotional events, or high-demand periods.

Delivery Service

Orders are shipped using reliable UK delivery services.

Service	Estimated Delivery Time
Tracked UK Delivery	2–5 working days after dispatch

Delivery estimates are provided by the carrier and are not guaranteed. Occasionally, delays may occur due to postal volumes, weather conditions, customs-related issues, or circumstances outside our control.

Estimated total delivery time:
Approximately 3–7 working days from order placement, including processing and delivery.

During peak periods such as Christmas, Black Friday, or promotional events, delivery times may take longer than usual. We recommend ordering early during these periods.

Order Tracking

Where available, orders are shipped with tracking information.

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

If you have not received your tracking email, please check your spam or junk folder before contacting us.

Delivery Address

Please ensure your shipping address is entered correctly at checkout.

Once an order has been dispatched, we are unable to change or redirect the delivery address.

Dokamu cannot be held responsible for delays, failed deliveries, or lost parcels caused by incorrect address information provided by the customer.

We recommend carefully checking your address details before completing your purchase.

Order Cancellations

Because we process orders quickly, cancellation requests must be submitted before your order has been dispatched.

To request a cancellation, please contact us as soon as possible at:

Email: contact@dokamu.com

Please include:

• Your order number.
• The reason for cancellation.

If your order has not yet been dispatched, we will cancel the order and issue a full refund.

Once an order has been dispatched, it cannot be cancelled. In this case, please refer to our Returns and Refunds Policy after receiving your order.

Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: contact@dokamu.com

We will review the tracking information and work with the delivery provider to help resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery at:

Email: contact@dokamu.com

Please include:

• Your order number.
• A description of the damage.
• Clear photos of the item and packaging.

We will review your request and work to provide an appropriate solution.

Contact Us

If you have any questions regarding your delivery, our support team is happy to help.

Dokamu

Email: contact@dokamu.com

Response time: Within 24 hours, Monday to Saturday

Business Address:

26 Lydd Croft
Birmingham
B35 6PN
United Kingdom

Phone : + 44 7782 279535