Refund policy
Refund & Returns Policy
At Dokamu, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our returns and refunds policy below.
Your Right to Return
You have 30 days from the date you receive your order to request a return. After this period, we are unable to accept returns unless the item arrives faulty, damaged, or incorrect.
Conditions for Return
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition as when you received it.
- The item must be returned in its original packaging.
- You must contact us and receive approval before sending any item back.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Items returned without prior approval from Dokamu.
- Items that have been used, damaged by the customer, or are not in their original condition.
- Items returned after the 30-day return period.
How to Request a Return
Please do not send your order back without contacting us first.
To request a return, please email us at:
Email: contact@dokamu.com
Please include:
- Your order number.
- The item(s) you would like to return.
- The reason for the return.
Our team will review your request and respond within 24 hours (Monday to Saturday) with the return instructions.
Returns sent without prior approval may not be processed.
Return Shipping Costs
Return shipping responsibility depends on the reason for the return:
| Reason for Return | Return Shipping Responsibility |
|---|---|
| Item is faulty, damaged, or incorrect | Dokamu will cover the return costs |
| Change of mind or ordered the wrong item | Customer is responsible for return shipping |
If you are returning an item due to a change of mind or ordering error, we recommend using a tracked shipping service. Dokamu cannot be responsible for return packages that are lost or damaged during transit.
If the return is caused by an error on our part, such as receiving a damaged, faulty, or incorrect item, we will provide full return instructions and cover the necessary costs.
Faulty or Damaged Items
If your item arrives damaged, faulty, or different from what you ordered, please contact us within 7 days of delivery at:
Email: contact@dokamu.com
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the item and packaging.
After reviewing your request, we will arrange either:
- A full refund, or
- A replacement sent at no additional cost.
Refunds
Once your returned item has been received and inspected, we will notify you by email.
If your return is approved, your refund will be processed within 7 business days.
Refunds will be issued to your original payment method only. Please allow additional processing time from your bank or payment provider. This usually takes an additional 3–5 business days depending on your provider.
Please note:
- Original shipping fees (if applicable) are non-refundable unless the return is due to a fault, damage, or error on our part.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your bank or payment provider, as processing times may vary.
- If you still have not received your refund, contact us at contact@dokamu.com and we will investigate.
Contact Us
If you have any questions regarding our returns and refunds policy, please contact our support team.
Dokamu
Email: contact@dokamu.com
Response time: Within 24 hours, Monday to Saturday
Business Address:
26 Lydd Croft
Birmingham
B35 6PN
United Kingdom
Phone : + 44 7782 279535