Privacy policy
Dokamu operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
Dokamu is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact Details
Including your:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
Financial Information
Including:
- Credit card information
- Debit card information
- Payment details
- Transaction information
- Payment confirmations
Payment information is processed securely through our payment providers.
Account Information
Including:
- Username
- Password
- Account preferences
- Account settings
Transaction Information
Including:
- Products viewed
- Products added to cart
- Purchases made
- Returns, exchanges, or cancellations
- Order history
Communications With Us
Including information you provide when contacting our customer support team, such as questions, requests, or feedback.
Device and Usage Information
Including:
- Device information
- Browser information
- IP address
- Network connection details
- Website interaction data
- Cookies and similar technologies
Sources of Personal Information
We may collect personal information from:
- Directly from you when you create an account, place an order, contact us, or use our Services.
- Automatically through our website, cookies, and similar technologies.
- Service providers that support our business operations.
- Business partners and third parties where permitted by law.
How We Use Your Personal Information
We may use your personal information to:
Provide and Improve Our Services
Including:
- Processing and fulfilling orders
- Processing payments
- Arranging shipping
- Managing returns and exchanges
- Providing customer support
- Improving your shopping experience
- Recommending relevant products
Marketing and Advertising
We may use your information to provide marketing communications, promotional messages, and advertisements about our products and services where permitted by law.
You may unsubscribe from promotional emails at any time.
Security and Fraud Prevention
We use personal information to:
- Protect our customers and business
- Detect suspicious or fraudulent activity
- Secure payments and transactions
- Maintain website security
Communicating With You
We use your information to:
- Respond to customer inquiries
- Provide order updates
- Maintain customer relationships
Legal Requirements
We may use your information to comply with legal obligations, respond to lawful requests, resolve disputes, and enforce our policies.
How We Share Personal Information
We may share your personal information with trusted third parties when necessary, including:
- Shopify and service providers that help us operate our store.
- Payment processors.
- Shipping and fulfillment providers.
- Customer support providers.
- Marketing and advertising partners.
We only share information necessary to provide our Services and operate our business.
Relationship With Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of our store in order to provide and improve its services.
Information submitted through our store may be shared with Shopify and third-party providers located in different countries to help us operate our business, process payments, fulfill orders, and improve our Services.
For more information about how Shopify handles personal information, please review Shopify’s Privacy Policy.
Third-Party Websites and Links
Our website may contain links to third-party websites.
If you visit websites that are not operated or controlled by Dokamu, we recommend reviewing their privacy policies and terms before providing personal information.
Dokamu is not responsible for the privacy practices, content, or security of third-party websites.
Children's Data
Our Services are not intended for children under the applicable age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove the information where appropriate.
Security and Retention of Information
We take reasonable measures to protect your personal information.
However, no online transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- The right to access your personal information.
- The right to request correction of inaccurate information.
- The right to request deletion of your personal information.
- The right to request a copy of your information.
- The right to object to certain processing activities.
To exercise your rights, please contact us using the details below.
Managing Communication Preferences
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our emails.
We may still send necessary transactional communications related to your orders or account.
International Data Transfers
Your personal information may be transferred, stored, or processed outside your country of residence.
Where required, we use appropriate safeguards to protect your information during international transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.
Any updates will be posted on this page with the revised effective date.
Contact
If you have any questions about this Privacy Policy or our privacy practices, please contact us.
Dokamu
Email: contact@dokamu.com
Business Address:
26 Lydd Croft
Birmingham
B35 6PN
United Kingdom
Phone : + 44 7782 279535