Payment Methods

Secure Payments

All transactions made through dokamu.com are processed securely.

Our store is powered by Shopify, which uses secure HTTPS encryption and industry-standard payment security measures.

We do not store your complete payment card details on our systems. Payment information is securely processed by trusted payment providers.

Accepted Payment Methods

We accept a variety of payment options available at checkout.

Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Maestro
  • Other supported card providers

Digital Wallets

  • Apple Pay
  • Google Pay
  • Shop Pay

Buy Now, Pay Later

Klarna

Where available, Klarna allows eligible customers to split payments into manageable instalments.

Klarna availability and payment terms are determined by Klarna and are subject to their own terms and conditions.

Dokamu is not responsible for agreements, payment arrangements, or decisions made between customers and Klarna.

Payment Processing

Payment is taken at the time your order is placed.

Your order will only be processed and prepared once payment has been successfully received and confirmed.

All prices displayed on our website are shown in GBP (£).

If you use a payment method issued in another currency, your bank or payment provider may apply currency conversion fees or additional charges. Dokamu is not responsible for fees applied by your bank or payment provider.

Order Processing Time

Orders are processed as quickly as possible after successful payment confirmation.

Any applicable processing times are described in our Shipping Policy.

Payment Security and Fraud Prevention

To protect both our customers and our business, Dokamu may perform verification checks on certain orders.

In some cases, we may contact you for additional information before confirming an order.

We reserve the right to cancel and refund any order that cannot be verified or that appears to involve fraudulent activity.

Failed or Declined Payments

If your payment is declined, please check the following:

  • Your billing address matches the information registered with your payment provider.
  • Your card details have been entered correctly.
  • Your card has not expired.
  • Your bank has not placed restrictions on your payment method.

If the issue continues, please contact your bank or payment provider.

You can also contact us for assistance:

Email: contact@dokamu.com

Refunds

If you are approved for a refund, it will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to complete the refund.

For full details regarding refunds and returns, please refer to our Refund and Returns Policy.

Contact

For any payment-related questions, please contact us.

Dokamu

Email: contact@dokamu.com

Response time: Within 24 hours, Monday to Saturday

Business Address:

26 Lyndo Croft
Birmingham
B35 6PN
United Kingdom

Phone : + 44 7782 279535